Exhanges


How to proceed:

- Enter the goods in the original packaging;
- Download the form here and fill it in all its parts;
- Insert the printed form inside the package containing the goods. If you do not fill in the form properly or you forget to add the form, Blowhammer Srl may not proceed with the exchange process;
- The parcel has to be shipped at the following address:
Blowhammer Srl Via Boscofangone SNC,Zona Asi, Gruppo Calvi 80035 Nola (NA) Italy

Please note:
In order to speed up the time to check the return of the parcel, you are supposed to get you released a tracking number from the courier to track the parcel that must be forwarded, if necessary, to Blowhammer Srl.
When will I get my exchange?
Exchanges’ delivery can take up to 6 working days (Monday-Friday) starting from the day on we receive your return. For more information on your exchange, you can write us to the following e-mail address banktransfer@blowhammer.com
I bought during the sales, can I request an exchange?
If you made a purchase during the sales, you can request an exchange of both size and model of the product. In the latter case, if you want to make an exchange, the item must (necessarily) have the samet value as the initial one.

 

Returns


If for any reason customers are not completely satisfied with their purchase, they can ask for an exchange/refund within 30 days from the delivery date. If the item has been worn, Blowhammer can’t accept return requests.
Please, read carefully all the instruction you can find at the section: Easy return and refund.

1. Returns may be carried out in any way desired. Returns are at customer expense.
2. It is possible to request an exchange for a different size or a different colour of the same item or an exchange with a different item, if available. By purchasing a pack it is possible to request a sizes exchange of one or more items or a refund of the total amount that had been charged. It is not possible to exchange the item with a different model from the one that the customer purchased. Will not be accepted partial refund and requests for a lower number of items from those contained in the pack purchased.
3. Refunds may be requested by any method desired, but shipping costs, as well as customs duties (Non-EU nationals), shall be covered by the customer. The cost of shipping depends on the courier chosen by the customer. As soon as the parcel will be delivered to our warehouse, we will provide to process the refund required. Refund will be credited to the PayPal account or to the Bank Account provided in the Refund Request Form. The refund period may vary according to the payment method provided for the refund.

How to return the items?
The items must not have been worn, washed or altered and must not show any signs of use.
Each item must be returned with all labels and packaging considered in all respects an integral part of the product itself and they must not have been in any way damaged and/or altered, or used as a single outer packaging. The returns of these items will be refused and returned to the customer if the items show signs of use.
In case the customer receives defective goods, or some error occurs in shipments from Blowhammer.com, it is required to follow the same instructions above. Blowhammer.com reserves the right to request photographic evidence before allowing returns for defective goods.
All returned items are subject to inspection by Blowhammer.com and must comply with all the parameters listed in the return process.Blowhammer.com reserves the right to establish a charge of 10% of the value of the returned goods in cases where the return does not comply with all terms and conditions required by our policy.

Refunds


How to proceed:

- Enter the goods in the original packaging;
- Download the Form here and fill it in all its parts;
- Insert the printed form inside the package containing the goods. If you do not fill in the form properly or you forget to add the form, Blowhammer may not proceed with the exchange process;
The parcel has to be shipped at the following address:
Blowhammer SrlVia Boscofangone SNC,Zona Asi, Gruppo Calvi 80035 Nola (NA) Italy

Please note:
In order to speed up the time to check the return of the parcel, you are supposed to get you released a tracking number from the courier to track the parcel that must be forwarded, if necessary, to Blowhammer Srl.
How can I be refunded?
The refund is made by crediting the amount through the same payment method used to make the purchase or through BH Points.
Refunds are carried out with several methods according to the chosen refund method:
- Bank Transfer: within 14 working days (Monday-Friday);
- Paypal: within 14 working days (Monday-Friday);
- Credit Card: within 14 working days (Monday-Friday);
- BH Points: within 1-2 working days (Monday-Friday).

Note:
Shipping costs will not be refunded.
Non-compliant orders?
If you found an irregularity in the received order, please write an email to banktransfer@blowhammer.com from Monday to Friday from 9:00 to 18:00.

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